Introduction
Welcome to AI Murmur (the “App”). AI Murmur is an AI-powered application focused on image-to-video generation: you upload a still image, and our system produces a video based on that input. These capabilities are referred to collectively as the “Services.”
Safeguarding your privacy is central to what we do. We treat personal data with care and collect, process, or use it only where appropriate and, when required, with your consent.
Please read carefully: By installing, opening, or continuing to use the App, you confirm that you have reviewed this Privacy Policy and agree to it. This document describes what we collect, why we collect it, how we use and share it, what choices and rights you have, and the steps we take to protect your information.
Our Principles
To stay accountable to you, we follow these practices:
Image & Video Data
What media does the App process?
To generate a video from your upload, we process the image file you provide so our models can interpret visual content (for example, subjects, composition, and motion-related cues) and produce the output video. We do not retain your source images indefinitely for this core pipeline. After processing completes, originals are removed from our servers in line with our retention rules below.
Facial information and likeness
Uploaded images may contain faces or other appearance-related information that qualifies as sensitive personal data in many jurisdictions. The following commitments apply:
Why is this information needed?
Image-to-video generation requires analysis of the submitted image. Processing proceeds approximately as follows:
The image is transmitted from the user’s device to our processing environment.
Systems perform inference to generate a video from the image in accordance with the Service configuration.
The output video is returned to the user’s device or made available for download, subject to product implementation.
While a job runs, files may be held temporarily in our secure processing environment. They are deleted after processing finishes except where a longer period is required for security, legal compliance, or troubleshooting as described elsewhere in this policy.
Policy Scope
This Privacy Policy covers the App, related websites or landing pages we operate, in-app experiences, and other offerings we label as part of AI Murmur. For brevity we call them the “Services.” We link to this policy where it applies.
If a specific feature publishes a separate privacy notice, that notice governs that feature to the extent it conflicts with this document.
Information Collection
We collect information you give us directly, data created when you use the Services, and—in some cases—information from partners (such as when you sign in with a third-party account or interact with ads).
Information from others
Other users
Someone may mention you when they contact support about an issue involving shared content or referrals.
Partners
Advertising or analytics partners may send us aggregated or campaign-level metrics when our ads run on their networks.
Information collected through use of the Services
Usage data
Feature usage, session times, taps, screens viewed, approximate referral paths, ad interactions, and similar telemetry.
Photos & media
Image uploads for video generation, and—if you grant permission—camera or gallery access to pick images.
Device information
Device model, OS version, identifiers where allowed by the platform, language, and network type.
Storage
With your permission, reading or saving files so outputs can be stored locally when you choose to save them.
How We Use Information
We use data to run and improve AI Murmur, keep accounts and payments working, keep the Service safe, and communicate with you—including promotional messages where permitted.
Accounts & billing
Register you, authenticate sessions, process purchases, and handle support tickets.
Cross-device experience
Sync preferences or entitlements when you use the same account on multiple devices.
Social & community
Show profiles or suggestions when those features exist and you opt in.
Marketing
Run promotions and, where allowed, send offers or measure ad performance.
Product improvement
Study aggregated usage to fix bugs, tune models at a high level, and design new features.
Legal & compliance
Meet regulatory obligations and respond to lawful requests.
Safety & abuse
Detect fraud, spam, or misuse and protect users and infrastructure.
Legal bases (where applicable)
- Contract: Processing needed to provide the Services you request
- Legitimate interests: For example, securing the platform or improving performance, balanced against your rights
- Consent: For optional uses; you may withdraw consent where the law allows
Information Sharing
Images and videos you upload for image-to-video generation, and outputs produced for you, are not shared with third parties. Other information may be disclosed where necessary to operate AI Murmur, to comply with applicable law, or where you have directed or consented to disclosure. The principal categories are described below.
1. With other users
Information that you voluntarily make available through the Services (including content visible to other users) may be accessed by those recipients. Subsequent use or redisclosure by recipients is not subject to our control. Users should exercise discretion regarding the information they publish.
2. With service providers and partners
Third parties are engaged to operate and improve the Services, including for hosting and maintenance, analytics, customer support, marketing and advertising measurement, payment processing, and security.
Limited information may be disclosed to partners involved in promoting the App, including in hashed or aggregated form that does not directly identify individuals. Service providers are assessed prior to engagement and are bound by confidentiality and processing obligations limiting use of information to the provision of services to us.
3. With affiliates
Entities under common control with AI Murmur may receive information for processing on our behalf and in accordance with our instructions, including for hosting, customer support, financial operations, fraud prevention, and service analytics. Data may also be shared for compliance, audit, consolidated reporting, or enforcement of our terms across related offerings.
4. For legal requirements
Information may be disclosed where reasonably necessary to: (i) comply with legal process (including court orders, subpoenas, or governmental requests); (ii) cooperate with law enforcement as permitted by law; or (iii) protect the safety of any person.
5. For business transfers
In connection with a merger, acquisition, financing, reorganization, insolvency proceeding, or sale of assets, information may be transferred as part of the transaction. Any successor will be required to treat information consistently with this policy or users will be notified as required by applicable law.
6. To protect rights and the Service
Information may be disclosed where necessary to mitigate liability in actual or threatened proceedings; to protect the rights of AI Murmur, users, or third parties; to enforce contractual terms; or to investigate unlawful conduct, fraud, abuse, or security incidents.
7. With your consent or at your request
Disclosure may occur where the user requests it or provides consent for a specified processing purpose. Non-personal or de-identified information, and in certain circumstances personal information in hashed or non-human-readable form, may be used or disclosed for analytics or advertising measurement as described in this section.
Cross-Border Data Transfers
Our infrastructure and partners may be located in countries other than yours (including the United States). Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms.
Your Rights
Depending on where you live, you may have the right to:
- Request a copy of your personal data
- Ask for correction, deletion, or restriction of processing
- Receive certain data in a portable format and have it sent to another controller where technically feasible
- Object to certain processing, including direct marketing
Limits: Rights are not absolute. We may refuse requests that compromise others’ privacy, break the law, or require retention for legitimate legal reasons.
To exercise rights, contact us using the details at the end of this policy. EU users may also lodge a complaint with a supervisory authority.
Data Retention
We keep data only as long as needed for the purposes above, including:
- Account records: While your account is active and for a reasonable period afterward
- Marketing: Until you opt out, plus a short window to honor your choice
- Transactions & legal: Longer where contracts, tax, or dispute rules require
Deletion may not be instantaneous across every backup system; we design processes to remove or anonymize data over time.
Information Security
We implement safeguards appropriate to the risk, including access controls and monitoring. No method of transmission or storage is perfectly secure; we cannot guarantee absolute security.
If you believe your account is compromised, notify us promptly at [email protected].
Children's Privacy
If you are not an adult under your local law, use the Services only with a parent or guardian’s involvement. We encourage guardians to review this policy with minors.
We do not knowingly collect personal information from children under 13 (or the age required in your jurisdiction) for targeted marketing, and we do not direct the Service to young children.
If we learn we have collected such data without proper consent, we will delete it. Contact us at [email protected] if you believe a child has provided information improperly.
Refund Policy
Before writing to [email protected] about a refund, confirm whether your case is eligible. The following are typically not eligible:
- More than 7 days have passed since the original charge
- Dissatisfaction with creative output style or subjective quality when the Service functioned as described
- Unauthorized card use—your bank or card issuer is usually the right first contact
- You purchased a different product elsewhere after buying from us
- Regional price differences between stores or currencies
- Simple change of mind after purchase
- Subscription renewals canceled late for personal reasons when renewal notices were provided and cancellation was available in advance
- Technical issues where you decline reasonable troubleshooting steps with support
- Purchases from unofficial resellers or unauthorized marketplaces
Privacy Policy Changes
We may revise this policy periodically. Material updates may be communicated through the App, email, or similar channels. The “Effective date” at the top reflects the latest general revision.
Continued use after changes take effect means you accept the updated policy, subject to applicable law.
Cancel Subscription
Open Google Play on your device, go to Payments & subscriptions, select AI Murmur, and cancel. Google’s help center explains subscription management in detail: https://support.google.com
Refund within 48 hours (Google Play)
For many purchases made less than 48 hours ago, you can request a refund through Google (rules vary by product and region; annual plans with trials may differ):
Open Order history
Locate the order
Choose Request a refund or Report a problem and follow the prompts
Submit the form; Google will email a decision (timing varies)
If Google declines a refund but you believe an exception applies, email us with your order ID and we will review.
Contact Us
For privacy questions or requests, reach us here:
Questions about this policy?
We will do our best to respond within a reasonable time.
[email protected]